Vacation Valet understands that clients may have concerns about their privacy and the confidentiality and security of information that Vacation Valet may obtain about them.

Vacation Valet undertakes to comply with the requirements of the Privacy Act, 1988 and the National Privacy Principles included in the Privacy Act (Private Sector) Amendment Act, 2000.

Personal information is collected by Vacation Valet for the primary purpose to carry out a service for you. Vacation Valet collects details such as your name, marital status, address, telephone, email address, mobile numbers, emergency contact numbers, periods that you may be absent from your address.

To prevent any unathorised access to your information, Vacation Valet has installed computer and network security, including password protection processes; and a coding system for keys which is only known to Vacation Valet.

A client’s personal information will only be used or disclosed by Vacation Valet as allowed by the Privacy Act, 1988 and the National Privacy Principles included in the Privacy Amendment (Private Sector) Act, 2000.

Vacation Valet endeavours to ensure that personal information held is accurate, complete and up-to-date on a regular basis.

For any purpose associated with privacy matters including the lodgment of a complaint, Vacation Valet can be contacted at its office on 1300 799 497. Your call will be directed to management who will deal with your enquiry or complaint.